Excitement is in the air with thousands of students returning to Lubbock. Vehicular
traffic verifies their return. We anticipate autumn weather, still a distance away
on the horizon, beginning to be felt. I base my weather comment on a walk I made at
5:30 AM and it was actually cool. Several of my fellow “walkers” (people I see most
days walking in my neighborhood) made comments as we passed that it was a bit cool
this morning. Not one was complaining. We have more hot days in front of us—but we
are inching closer to fall and football. With new students come new beginnings, and
it is a great time to be around a school and living in Lubbock and on the South Plains.
It is also a good time to reflect on the accomplishments of the 2022 Fiscal Year, which ends on August 31st. Looking at our Key Performance Indicators (KPIs), we had a great year. From a financial standpoint, we are projecting a healthy overall profit for Texas Tech Physicians on the three campuses. Our critical number on patient satisfaction, the “Net Promoter Score,” (acknowledged by experts as THE key number) is 94.8 for Lubbock (YTD). We have met all of our quality metrics, and will receive maximum funding on DSRIP (this is the last year for it) and on TIPPS, a new replacement program. We have had numerous events for employees, and I think most everyone enjoyed the SPIRIT Recognition Breakfast on June 17th. We had a large and enthusiastic crowd! I don’t know if we are over the pandemic or not (who does? We are certainly not over the COVID-19 virus circulating and mutating) but, for the most part, we can be together again, and for that we are indeed grateful.
That’s enough for today. Let’s take a minute to think of the good things that are happening. Not all is perfect—you know that and I know that. As they say, “It is called life,” but it is great to be a part of something bigger than any one of us individually—Texas Tech Physicians—and to think that we are helping people with their health care needs, as well as helping to educate the next generation of physicians and other providers.
Have a great week!