Texas Tech University Health Sciences Center
Keeping the Gears Turning

Keeping the Gears Turning

As Thanksgiving approaches (or maybe it has already come and gone by the time you read this) and we continue the holiday season in anticipation of a new year, I want to reflect on the successful fiscal year we wrapped up in September. First and foremost, Texas Tech Physicians ended the year, in the midst of a pandemic, with a profit. This is remarkable and needs to be noted. We are grateful for the financial success of our practice in a time that has been unpredictable and tumultuous for many similar institutions.

We also met all quality metrics, including the HEDIS indicators and DSRIP measures that we track. Our commercial payer mix continues to improve. In employee satisfaction, we had a successful recognition of Spirit Award winners in the spring, and we were proud that TTUHSC was recognized as one of the best colleges in the nation to work for by ModernThink and the Great Colleges to Work For program. This confirms that the efforts we all contribute to make this a great place to work are paying off. Each of our clinics ended the year with a raw patient experience score over 90% in the likelihood to recommend category, meaning our patients are satisfied with their care and would give us a personal endorsement with their friends and family. Many patient experience experts consider this the key question.

While these achievements deserve high recognition, they would not be possible without dedicated team members who are loyal to our mission and vision of providing excellent patient care, advancing knowledge and research, and transforming health care through innovation and collaboration.

I want to personally thank each of you for the part you play in our success. The gears that make our practice operate couldn’t turn without you!


chart for Texas Tech Physicians