Texas Tech University Health Sciences Center
Knowledge and Compassion

Knowledge and Compassion

These are crazy times. But, then, you really don’t need to be told that, do you? So, I’ll talk about people.  Good people.  The kind we work with every day here at Texas Tech University Health Sciences Centerand some observations I’ve made during this pandemic.  

First of all, Texas Tech School of Medicine is made up of many people who possess selfless compassion and scientific knowledge. That fits in beautifully with our vision statement of “compassion and knowledge.” It is clear we work with some of the best people anywhere, and they have proven that during this pandemic. Examples abound, to name but two: through use of innovative drug therapies, such as remdesivir and dexamethasone, and the use of convalescent plasma to treat COVID-19 patients.  But, there are many other ways.

Lubbock, with its flatness that outsiders like to tease us about, is a sought-after destination for gifted and motivated physicians, researchers, nurses, learners, and talented people from all over the United States, and actually the world.  It is so mind expanding to have the opportunity to meet people who may have started out in other parts of the USA, or other countries—but, are now with us!  And, for the most part, I would say thrilled to be here. I know this because we have very high faculty and staff satisfaction surveys.

Mix that group of talent with “home-grown” talent from here in the Hub City, or Littlefield, O’Donnell, or Monahans, (Dallas, Houston, and San Antonio, too) and you have a powerful mixture. The alchemy is good. A group of people that I would match with any group anywhere.
Our folks are not only smart and compassionate—they are “givers.”  The Texas Tech faculty and employees are giving on the front lines around the clock, delivering up-close and personal experience that is critical at a time such as this.

I was talking with a faculty member today who was telling me about a physician who had worked 28-days straight in an ICU.  I’ve heard stories of our pulmonologists staying in the intensive care units of our partner hospitals for hours on end taking care of critically ill patients. We have had registered nurses, and other employees, stand at the front door, again for hours, taking temperatures and talking with patients. We’ve had employees making face masks. They do this to protect us all.  Now, we have a COVID-19 testing center set up. I’ve seen people rally together to get things done—stand up a telemedicine system in days—not months or years.  

Quick story and I will end. I had a call fairly late in the evening—there were technical telephone problems in Amarillo.  I called our person in charge of phone systems and I started out—“I apologize for calling you so late.”  He said, “I’m on call 24/7—how can I help you?”  I told him the problem—he said, “I’m on it.”  And he was—later texting me:  “Issue resolved.”