Texas Tech University Health Sciences Center
Patient Experience Champions

Patient Experience Champions

Diane Vasquez – PSS – Center for Cardiovascular Health


Diane Vasquez

"Every patient that comes to her desk is treated like they are a part of her family.  She would even tell you that they are her family. Every patient that sits across from her is usually laughing hysterically. I don’t know about you, but not many people go to a doctor’s office to have a laugh. I cannot count how many times I’ve heard the patients that visit with her tell me about their AWESOME experience they have had with Diane. That is why she should be given the title “Patient Experience Champion.”

Patient Experience Champions are members of the Texas Tech Physicians team who consistently work to ensure a great experience for their patients. Congratulations to our Champions – You make Texas Tech Physicians an excellent place for our patients! If you want to nominate your coworker to be  a Patient Experience Champion, please email your submission to PatientServices@ttuhsc.edu.

The graph below is a representation of the ‘Likelihood to Recommend’ score for all departments in the month of June.

Patient Experience Scores