Texas Tech University Health Sciences Center
Patient Satisfaction Report for 7/1/2013

Patient Satisfaction Report for 7/1/2013

patient-satisfaction-report-for-712013- image0Patient Comment Triage: Featuring three levels of actual comments from patients.Positive

We have always had excellent care from our physicians. The staff also is wonderful.

Mixed

I like the place and the staff.  The only thing is that I had an auto accident March 13.  I got an appointment for June 3.  I don't understand why.  I tried to go to another hospital but was told I must follow up with the emergency place I first went to.  I have torn ligaments. Still in pain today.  Scheduled for surgery Aug. 6.  I guess Orthopedics is always busy.

Negative

Too long a wait from diagnosis to procedure (four to five weeks).