Welcome to a new monthly column that will highlight the importance of patient satisfaction
and provide tips to help improve our patient satisfaction ratings. This month’s focus
is on why patient satisfaction is so important.
You have one of the most important jobs in the world. Yes, you – and everyone at Texas
Tech Physicians. Our mission is to provide care that improves the health of the people
we serve. This simple statement makes our jobs more important and more meaningful
than most jobs.
So where does patient satisfaction fit into the equation? Patient satisfaction is
a term we use to measure how well we accomplish our mission. Patient satisfaction encompasses the entire Texas Tech Physicians patient experience.
It measures all of our abilities, not just providers and nurses, but also front desk
staff, customer service representatives, janitors and many more.
If we all make patient satisfaction a priority, then our practice will thrive and
we will truly show that we provide care that improves the health of the people we
serve.
In the coming months, we’ll begin a series of patient satisfaction tips in Spirit
5—simple things that we can all do to improve the patient experience.
