As Thanksgiving approaches (or maybe it has already come and gone by the time you
read this) and we continue the holiday season in anticipation of a new year, I want
to reflect on the successful fiscal year we wrapped up in September. First and foremost,
Texas Tech Physicians ended the year, in the midst of a pandemic, with a profit. This
is remarkable and needs to be noted. We are grateful for the financial success of
our practice in a time that has been unpredictable and tumultuous for many similar
institutions.
We also met all quality metrics, including the HEDIS indicators and DSRIP measures
that we track. Our commercial payer mix continues to improve. In employee satisfaction,
we had a successful recognition of Spirit Award winners in the spring, and we were
proud that TTUHSC was recognized as one of the best colleges in the nation to work
for by ModernThink and the Great Colleges to Work For program. This confirms that
the efforts we all contribute to make this a great place to work are paying off. Each
of our clinics ended the year with a raw patient experience score over 90% in the
likelihood to recommend category, meaning our patients are satisfied with their care
and would give us a personal endorsement with their friends and family. Many patient
experience experts consider this the key question.
While these achievements deserve high recognition, they would not be possible without
dedicated team members who are loyal to our mission and vision of providing excellent
patient care, advancing knowledge and research, and transforming health care through
innovation and collaboration.
I want to personally thank each of you for the part you play in our success. The gears
that make our practice operate couldn’t turn without you!
