Please join us for the the Patient Satisfaction Summit on Friday, Jan. 9th, 2015 at
the ACB 100 from 12:00-4:30 p.m.
All clinical and central support departments, including staff, nurses, faculty/residents,
and administration, are encouraged to attend. Box lunches will be provided for the
management sessions and served beginning at 11:30. Please arrive prior to 12:00 if
at all possible.
12:00-12:15: Introduction
Welcome – Dennis Lamb, Brent Magers, Dr. Steven Berk
Introduction – Greg Stecklein, Press Ganey Intended Audience – practice and department management (including supervisors)12:15-1:10: Future of Patient Satisfaction – Transparency/Reimbursement
Regulatory Specialists – Jodie Cunningham, Allyson Bunker, Press Ganey Intended Audience – practice and department management (including supervisors)1:15-1:45: Improvement Through Incentives
Holly Adams – Executive Director, Clinic Operations, OU Physicians Intended Audience – practice and department management (including supervisors)2:00-3:00: OU Physicians; “Our Journey with Patient Satisfaction”
Holly Adams – Executive Director, Clinic Operations, OU Physicians Intended Audience – all practice employees, management, and medical staff3:15-4:15: TTP – Best Practices
Dermatology, Neurology, OB/GYN, Ophthalmology Intended Audience – all practice employees, management, and medical staff4:15-4:30: Closing Comments
