Texas Tech University Health Sciences Center
Patient Satisfaction Summit

Patient Satisfaction Summit

Please join us for the the Patient Satisfaction Summit on Friday, Jan. 9th, 2015 at the ACB 100 from 12:00-4:30 p.m.

All clinical and central support departments, including staff, nurses, faculty/residents, and administration, are encouraged to attend. Box lunches will be provided for the management sessions and served beginning at 11:30. Please arrive prior to 12:00 if at all possible.

12:00-12:15: Introduction
Welcome – Dennis Lamb, Brent Magers, Dr. Steven Berk
Introduction – Greg Stecklein, Press Ganey
Intended Audience – practice and department management (including supervisors)12:15-1:10: Future of Patient Satisfaction – Transparency/Reimbursement
Regulatory Specialists – Jodie Cunningham, Allyson Bunker, Press Ganey
Intended Audience – practice and department management (including supervisors)1:15-1:45: Improvement Through Incentives
Holly Adams – Executive Director, Clinic Operations, OU Physicians
Intended Audience – practice and department management (including supervisors)2:00-3:00: OU Physicians; “Our Journey with Patient Satisfaction”
Holly Adams – Executive Director, Clinic Operations, OU Physicians
Intended Audience – all practice employees, management, and medical staff3:15-4:15: TTP – Best Practices
Dermatology, Neurology, OB/GYN, Ophthalmology
Intended Audience – all practice employees, management, and medical staff4:15-4:30: Closing Comments

For more information about the summit, contact Dennis Lamb or Natalie Bryant.