Patient Comment Triage: Featuring three levels of actual comments from patients.Positive

It was or is one of the best experiences at a doctor's office, and yes; staff was right on!

Mixed

Once I was finally scheduled for an appointment all went well.  The system definitely needs to be restructured to meet needs of patients who are in extreme pain.  Waiting to do a hearing test should be second instead of first when there is extreme pain being experienced by the patient.

Negative

We have a job that, because of the many visits that have taken so long, is commenting on the continuing of work missed due to this problem.