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Marla has done it all. She won roller skating awards, raced barrels, skydived, rode a zip line, and rode a motorcycle across the country. Twice a week, she goes dancing at the Senior Citizen’s Center. But, the reason psychiatry is so fortunate to have her is the SPIRIT she brings to the department. Franklin is a perfect example of Service Excellence, Patient First, Integrity, Respect, Innovation and Teamwork. Even though Franklin’s job description doesn’t include patient interaction, she is always seen talking to patients and visitors in the hallways, helping them find their way in our maze, making them smile, and undoubtedly making everyone feel welcome. When anyone visits the department, Franklin runs full speed ahead to ensure each person feels welcome. The faculty, residents and staff all have a deep respect for Franklin and her affection for the Department of Psychiatry and Texas Tech Physicians as a whole.