Do you know the appropriate contact for IT assistance? Here is a breakdown by issue:

Call IT at 743-1234 for:

• eRaider issues - i.e. Forgot password, cannot log on to the WINDOWS machine
• Hardward issues - i.e. CPU, monitor, printer
• Network connectivitiy issues
• Virus notification

Call EHR Helpdesk at 743-4357 for:

• Powerchart issues (anything related strictly to powerchart) - i.e. Password reset, printer not printing from Powerchart, multi patient task list, scanner issues, Dragon and M*Modal
• Centricity Business issues - i.e. Password reset, non-dictionary or security issues for TES, BAR, scheduling and general Centriciy
• Cerner application issues - ie. Install Cerner on iPad or tablet, connectivity of Powerchart
• MyTeamCare (the Patient Portal)
• Training - Powerchart/Centricity Business

Contact LBOCS at lbocs@ttuhsc.edu for issues including:

• Scheduling, including:
  
  • Adding new providers
  • Scheduling departments
  • New user set-up
• Charge corrections
• Any other issues not covered above

Contact the IAS team at 743-4322 when all other resources have been exhausted, or Submit a Sharepoint must be submitted. https://sharepoint.ttuhsc.edu/sites/TTUHSC/MPIP/IDXServices/default.aspx