Patient Comment Triage: Featuring three levels of actual comments from patients.Great Comment

“Front desk people are always nice, Pamela even remembers my name.  She really cares about me.”

Average – OK Comment

“Check-in ladies are efficient, but don’t really seem to care.  Guess they are good at their job, but it would be nice if they seemed to care.”

Poor – Bad Comment

“Waited an hour and 40 minutes after arrival to see the doctor.”