Patient Comment Triage: Featuring three levels of actual comments from patients.Positive

Medications, instructions, appointments, and procedures were explained very well - and if I had any questions, all I had to do was ask or call and I was answered immediately.

Mixed

The nurse was very standoffish at first but quickly warmed up to me - Maybe she was having a bad day or something.

Negative

Misplaced my appointment.  Had to prove to them I had appointment.