SPIRIT Spotlight: Lena Honesto, Senior Patient Services Specialist – Dermatology
December 3, 2013
Lena Honesto joined the Department of Dermatology in October 2011 in our front desk
checkout position. With 10 years of experience within a medical practice prior to
joining our team, Honesto brought a different perspective and assisted us with making
some positive changes within our front area.
Honesto has a smile that will win over anyone, a positive and caring attitude toward
patients, her team and her work. She flashes her smile at our patients while telling
them how much their patient responsibility is for their visit, and asks them how they
would like to pay. She makes people feel special, whether she is talking with them
on the phone or in person. Honesto is well respected by peers, faculty, residents
and staff for her knowledge, positive attitude and overall work performance. These
attributes along with her excellent work performance earned her the title of Employee
of the Year, awarded at the Derm Oscar Award.
Honesto was selected by the People COPIC to star in the School of Medicine training
video titled “Checking Out.” The video will assist Patient Services specialists with
the proper procedures for checking out patients after their clinic services. She is
a member of the Interior Design Committee for Dermatology but is willing to assist
on the other committees as needed. Last year, Honesto found hidden talents when she
was asked to assist with decorating. She found creativity was hidden deep down within
and was just waiting to burst. She did an excellent job creating a Christmas theme
board in the department.
Honesto is definitely a team player and a shining star on the Dermatology team.