Patient Comment Triage: Featuring three levels of actual comments from patients.Negative Comment

“The nurse always seems unhappy as if she doesn't want to be at work. It’s like this at every visit.”

Positive Comment

“No matter how I feel, Bob always helps me to feel better. Easy to talk to and understand. Answers all my husband’s questions.”

Neutral Comment

“When I got there the board behind the reception desk said 30 min. delay. I actually waited almost an hour.”