Texas Tech University Health Sciences Center
Patient Satisfaction Report for 4/22/2013

Patient Satisfaction Report for 4/22/2013

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Patient Comment Triage: Featuring three levels of actual comments from patients.Negative

“Calling in to schedule an appointment is very poor.  You get an automatic voicemail then maybe you get a live person.  Sometimes you have to call two or three times to get through.”


“When I got there the board behind the reception desk said 30 min. delay.  I actually waited almost an hour.”


“Explained everything to me, answered all my questions and seemed like they really cared.”