Patient Comment Triage: Featuring three levels of actual comments from patients.Negative Comment

“They did not give me any material to read about the type of surgery I was having.”

Positive Comment

“The facility (hospital) is a great place. I am impressed that Lubbock, Texas has such an excellent hospital. Keep attracting more and more students to attend Lubbock Medical School.”

Neutral Comment

“The only thing that bothers me is the nurse. She never smiles or looks like she wants to be at work. She talks only if she has to, and usually with a tad of an attitude, but overall I love the office and care.”